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Terms of use

1. License Agreement

This Agreement (hereinafter referred as the Agreement) describes the terms and conditions under which the ExHub currency exchange services are provided and is the official written public offer addressed to individuals (hereinafter referred as Users/Customers) to set an agreement on service delivery by the ExHub according to the conditions set out below.

Before using the ExHub Services, Users/Customers shall be obliged to fully see the terms and conditions of the ExHub License Agreement. Using the services of the ExHub Service means that you automatically agree with all terms and conditions of this Agreement. The current version of the Agreement is available for public access on the ExHub Service website.

2. Terms and Definitions used in the Agreement

The ExHub Service is a registered trademark and a business name of a system providing cryptocurrency exchange service via Internet. The website is www.ExHub.io

The User/Customer is any individual.

The Exchange rate is a value-based relationship of two digital currencies on exchange.

The Cracker is any skilled computer hacker who specializes in searching and using unauthorized or illegal access to computer network or any other computer equipment in order to steal information, to make profits or to cause damage.

The Application is the expression of the User’s intent to use one of the services provided by the ExHub Service for what the User fills in the online application form on the Service website on terms described in this Agreement and specified in the parameters of this application.

The Reference currency is the digital currency which the User/ Customer wants to sell or to exchange.

The Reference account is the number of the User’s wallet or any other User's/Customer’s identification in the Payment System where the Reference currency has been transferred from.

The Resulting currency is a digital/electronic currency which the User/Customer gets when selling or exchanging the Reference currency.

The Resulting Account is the number of the User’s wallet or any other User’s account identification where the Resulting currency will be transferred to.

The Exchange Rate is the cost ratio of two digital currencies when they are exchanged.

3. Subject of the Agreement

3.1 The subject of this Agreement is to ensure cryptocurrency exchange for the Users/Customers by the ExHub Service.

4. Service delivery protocol

4.1 Th User’s order is done by an application sent through the ExHub Service website.

4.2 The transaction process control by the User/Customer is implemented with the help of the corresponding user interface (UI) which is located on the ExHub Service website.

4.3 The ExHub Service conducts applications’ execution on irrevocable basis under the terms of the corresponding Payment systems.

4.4 The ExHub Service is not a Party to the Agreement between the Payment system and the User/Client of the Payment system and can not in any circumstances be held responsible for the Payment system activities or the actions of its Client. The rights and obligations of the Payment system and its User/Client are regulated by the License Agreement of the corresponding Payment system.

4.5 The ExHub Service does not require any verification that the sender and the recipient of the funds participating in the operation is one and the same individual (person). The ExHub Service is not a party in relationship of the sender and the recipient of the monitory recourses or the digital currency.

4.6 By using the services of the ExHub Service, the User/Customer confirms that he legally owns and disposes of the funds and digital currency, participating in the corresponding payment.

4.7 The User/Customer undertakes to independently calculate and pay taxes required by the tax legislation of the User’s location.

4.8 To provide the services of the highest quality the ExHub Service undertakes to perform all the transactions within the framework of this Agreement as quickly as possible.

4.9 If for any reason you refuse to exchange after payment, then in this case the refund is made by accelerating the exchange rate minus 5% of the payment amount, as well as all costs incurred by the service upon return (payment system fees, exchange rate changes and .etc)

This paragraph of the rules does not apply to failed AML checks.

5. Price of the Services

5.1 The price of the services is formed by the Service management and is published on the ExHub Service website.

5.2 The ExHub Service has the right to independently change the exchange rates of the cryptocurrencies and commission fees at any time unilaterally notifing its Users/Customers about it by pre-placement of this information on the Service website.

5.3 In the application created by the User on th ExHub Service website are specified the rate and the commission amount of the corresponding Payment system for the operation, the commission fee of the ExHub Service, as well as the total amount of funds or digital currency transferred

5.4 The ExHub Service charges the cost of its remuneration at the time of the corresponding operation. The Service’s remuneration is deducted from the amount of the Resulting currency.

6. Digital Currency Exchange

6.1 By making an application, the User /Customer instructs and the ExHub Service undertakes on its own behalf but at the User’s/Customer’s expense to carry out digital currency transactions from one Payment system (the Original currency) to another Payment system (the Resulting currency) chosen by the User/Customer.

6.2 The User/Customer undertakes to transfer/transmit the Original currency in the amount stated in the Application form and on receiving of the digital currency the ExHub Service undertakes to transfer/transmit to the User/Customer the Resulting currency calculated at the exchange rate and in accordance with the Service’s tariffs.

6.3 The commission fee of the ExHub Service is indicated in the Application and is confirmed by clicking the “Further” button on one of the pages of User’s interface at registration of the Application

6.4 The ExHub Service obligation to transfer/transmit the digital currency to the User/Customer is considered maintained at the digital currency write-off in the corresponding Payment system from the ExHub Service account what is registered in the transaction history of the corresponding Payment system

6.5 The service allocates from 15 to 30 minutes minutes to pay for the transaction with fiat currencies. If the system does not fix the payment within the allotted time, the transaction will be canceled automatically. If the payment was made after the expiration of the time for the transaction, the user should contact the service support to restore the transaction and complete the exchange. In this case, the rate will be fixed after the transaction is restored.

6.6 For transactions in directions where the user sends cryptocurrency to the address of the exchange service in exchange for fiat currency, ExHub.io allocates from 30 to 45 minutes, depending on the currency. The rate is fixed at the time of the transaction. If the transaction was not recorded in the blockchain within the time allotted for the transaction, the exchange will be canceled. If the required number of network confirmations is not received within the time allotted for the transaction, the rate will be fixed after receiving this number of confirmations. The exchange will be performed automatically after the transaction sent by the user receives the required number of confirmations in the blockchain. If the coins were sent, but the transaction was canceled, it will be restored automatically after the transaction appears in the network, and paid after it has received the required number of network confirmations. You can learn more about the number of confirmations and the time allocated for a deal, depending on the direction of the exchange, in table 1

Table №1

Currency Time Confirmations
Bitcoin 30 1
Litecoin (LTC) 30 1
Bitcoin Cash (BCH) 30 1
Zcash (ZEC) 30 1
Dash (DASH) 30 1
Ripple (XRP) 30 20
Stellar (XLM) 30 20
Monero (XMR) 45 10
Dogecoin (DOGE) 30 15
Tether TRC20 (USDT) 30 1
Binance Coin (BNB) 30 60
Tether ERC20 (USDT) 30 20
Ethereum Classic (ETC) 30 300
Ethereum (ETH) 30 20
Waves (WAVES) 30 1
Binance Coin (BNB BEP20) 30 60
Tron (TRX) 30 20
Tether BEP20 (USDT) 30 40
USD Coin (USDC ERC20) 30 20
USD Coin (USDC TRC20) 30 20
Polkadot 30 200
Cardano 30 100
NEAR Protocol (NEAR) 30 3
Dai 30 20

6.7 The exchange of cryptocurrency for cryptocurrency by a user on the ExHub.io service takes from 30 to 45 minutes, depending on the direction of the exchange. The exchange rate for these exchange directions is not fixed and may change depending on the Binance exchange rate. If the coins were sent, but the transaction was canceled, it will be restored automatically after the transaction appears on the network and is paid by the service after it has collected the required number of network confirmations. You can learn more about the number of confirmations and the time allocated for a deal, depending on the direction of the exchange, in table 2

Table №2

Currency Time Confirmations
Tether TRC20 (USDT) 30 10
Litecoin (LTC) 30 10
Bitcoin 30 2
Bitcoin Cash (BCH) 30 10
Ripple (XRP) 30 1
Monero (XMR) 45 10
Dogecoin (DOGE) 30 15
Ethereum Classic (ETC) 30 300
Ethereum (ETH) 30 20
Waves (WAVES) 30 10
Tron (TRX) 30 1
Polkadot 30 200
Dash (DASH) 30 10
Tether ERC20 (USDT) 30 20
Tether BEP20 (USDT) 30 40
Binance Coin (BNB) 30 60
Binance Coin (BNB BEP20) 30 60
USD Coin (USDC ERC20) 30 20
USD Coin (USDC TRC20) 30 20
Polygon 30 860

6.8 The exhub.io Service has the right to permanently suspend the operation and withhold the User's funds in order to prevent fraudulent and other actions that may cause financial and reputational losses for the Service or the User until the circumstances are clarified.

7. Entry of the Agreement into Force

7.1 The present Agreement will be considered concluded on terms of the public offer where the User’s filling in Application is the acceptance.

7.2 A Public offer is recognized as the information on parameters and details on the Application which is indicated by the ExHub Service.

7.3 The acceptance of the Public offer is the User’s performing actions on completion of filling in the Application which confirms the User’s intention to use the ExHub services within the framework of this Agreement and stated in the Application

7.4 The acceptance date and time, as well as the application parameters and details are fixed by the ExHub service automatically once the application form is filled in

7.5 The Agreement enters into force as soon as the Application is completed and filled in by the User. The User has the right to refuse the Application execution prior to transaction payment.

8. Responsibilities of the Parties

8.1 The ExHub Service is responsible to the User/Customer in the amount not exceeding the entrusted by the User/Customer amount of funds or digital currency.

8.2 The ExHub Service is not responsible for malfunctions, errors and failures in the operation of software and hardware ensuring the functioning of ExHub services that have occurred for reasons beyond the control of the ExHub Service and is not responsible for related User’s/Customer’s losses.

8.3 The ExHub Service provides services only for exchange, purchase and sale of digital currencies. The ExHub doesn’t accept payments in favor of any third parties, as well as prohibits exchange for wallets/accounts that do not belong to the User/Customer. The ExHub Service does not enter into any partnership or contracts with the payment recipients (payees) and is strongly opposed to it.

8.4 The ExHub Service is not responsible for the User’s/Customer’s losses arising as a result of illegal actions of the third parties.

8.5 The User/Customer bears all responsibility for the accuracy of the information specified when filling in the Application. In case the User/Customer has not specified the data or entered the data incorrectly the ExHub Service is not responsible for the User’s/Customer’s losses incurred as a result of such an error. If the error can be corrected, then the exhub.io service has the right to withhold funds until the problem is completely resolved.

8.6 The transaction information (data itemizing) remains in the Service database and is the primary source which the Parties are guided by in any disputable/controversial situations.

8.7 The Parties shall be exempted from responsibility for partial or complete default from obligations of the present Agreement if it was a consequence of actions of a force majeure arising after the entry into force of the Agreement and if it could not have been foreseen and prevented by reasonable actions.

8.8 In other cases of non-performance or improper performance of the obligations under the Agreement the Parties are liable in accordance with the legislation of the Russian Federation, taking into account the Terms of this Agreement.

9. Other Provisions

9.1 The ExHub Service has the right to unilaterally make amendments to this Agreement by publishing them on the System’s website. The amendments take effect from the date of their posting if another period has not been specified additionally

9.2 The ExHub Service is entitled to refuse the User’s/Customer’s Application without any explanation

9.3 In order to avoid damage from cracker attacks the ExHub Service has the right in case of suspicious actions of the User/Customer during the application process to suspend the execution of such operations until the reasons for these actions are clarified.

9.4 The ExHub Service has the right to reject digital currency exchange/buying or selling transactions if the Original currency transfer to the Service account has been made without filling in the Application using user interfaces on the Service website. The digital currency can be returned to the User/Customer if the Application has been filled in without using the user interfaces on the Service website.

9.5 The ExHub Service has the right to send information about the status of the exchange process to the User’s/Customer’s specified e-mail address since this is an integral part of the process.

9.6 All disputes arising or likely to arise out of this Agreement should be resolved through negotiations upon a written User’s application. On receiving a User’s claim the ExHub Service must render a decision within 15 (fifteen) days following the claim or send the User a motivated refusal. All necessary documents must be attached to the ExHub response.

The User confirms that he is familiar with all the provisions of this Agreement and unconditionally accepts them.

The agreement was published on April 09, 2019.

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